Q: What is MASSINI?
A: MASSINI is a modern fashion e-commerce platform that curates exclusive collections from international and emerging designers. Our goal is to bring timeless elegance, contemporary style, and innovative designs together, offering fashion-forward individuals a carefully selected range of clothing and accessories.
Q: Are MASSINI products exclusive?
A: Yes. At MASSINI, we prioritize exclusivity by offering limited-edition collections and carefully handpicked designer pieces that are not easily found elsewhere. This ensures that our customers enjoy a unique shopping experience with styles that help them stand out.
Q: Which brands are available at MASSINI?
A: MASSINI brings together a curated selection of international and contemporary fashion brands. Our collection includes Y.A.S., Selected Femme, ONLY, Pieces, JJXX, Vero Moda, Object, and Vila, along with other carefully chosen labels. We focus on offering stylish, high-quality, and exclusive pieces that reflect both modern trends and timeless design.
Q: Does MASSINI design its own pieces or collaborate with other brands?
A: MASSINI offers a mix of in-house designs and exclusive collaborations with select designers and fashion houses. This combination allows us to provide original MASSINI creations alongside limited-edition collections co-designed with partner brands.
Q: What materials do you use in your clothing?
A: We believe in both luxury and responsibility. MASSINI pieces are crafted from premium-quality fabrics such as organic cotton, fine silks, sustainable wool, and eco-friendly materials whenever possible. Each item is designed to balance style, comfort, and durability.
Q: What distinguishes MASSINI from other fashion brands?
A: MASSINI stands apart through its dedication to exclusivity, sustainability, and curated fashion. Unlike mass-market retailers, we focus on limited pieces, premium fabrics, and meaningful collaborations. Our customers enjoy a personalized shopping experience where every design tells a story of craftsmanship and individuality.
Q: Does MASSINI ship internationally?
A: Yes. MASSINI ships within the UAE, across the GCC, and internationally. Delivery times vary depending on destination.
Q: How long does delivery take?
A: Orders within the UAE and GCC are typically delivered within 2–5 business days. International orders usually arrive within 5–14 business days. Please note that these are estimated timelines and may be affected by external shipping delays.
Q: What are the shipping costs?
A: Standard shipping within the UAE is AED 14. Orders above AED 200 qualify for free shipping within the UAE. International shipping costs are calculated at checkout.
Q: Are duties and taxes included in the price?
A: No. Import duties and taxes are not included at checkout and will be collected by the shipping service upon delivery. Please check with your country’s customs office to confirm any applicable charges.
Q: What happens if my order is delayed, lost, or damaged?
A: If your order is delayed, lost, or arrives damaged, please contact our customer care team at info@imassini.com. Claims for damaged goods must be supported with photos.
Q: What if I miss or refuse delivery?
A: If delivery is missed, the carrier will attempt redelivery. If not arranged within a few days, or if the package is refused, it will be returned to us. Please note that in such cases, shipping costs are not refundable.
Q: How do I choose the right size?
A: Each product has a detailed size guide to help you find the perfect fit. If you’re between sizes, we recommend sizing up for comfort.
Q: What if the item doesn’t fit me?
A: No worries! We accept returns and exchanges (see our return policy) to ensure you feel confident and comfortable in your MASSINI pieces.
Q: What is MASSINI’s return policy?
A: You may request a return within 7 days of receiving your order. To initiate the process, please notify us within 72 hours of delivery by emailing info@imassini.com. Items must be unused, in their original condition, and returned with original packaging and tags attached.
Q: Are there items that cannot be returned?
A: Yes. We are unable to accept returns for items that have been worn, washed, altered, or returned without their original packaging or security tags. All items must be free from signs of wear, damage, and odor.
Q: How do I return an item?
A: Simply contact us at info@imassini.com. We will arrange a courier to collect the items from you.
Q: How are refunds processed?
A: Once your return is received and approved, your refund will be issued to your original payment method.
Q: What if I received a damaged or incorrect item?
A: If your item arrives damaged or is not what you ordered, please contact us immediately at info@imassini.com. The item must be returned within 7 days of delivery in the same condition. A full refund, including original shipping and applicable fees, will be processed. Replacements may be available depending on stock.
Q: What if I haven’t received my refund yet?
A: Refunds may take time to process. Please first check your bank or card statement, then contact your payment provider. If you still have not received your refund, kindly email us at info@imassini.com for assistance.
Q: Can I exchange an item?
A: At this time, we are unable to process direct exchanges. You may return your item for a refund and place a new order for your preferred item. We recommend contacting us first to confirm stock availability.
Q: Can I cancel my order?
A: Yes. Orders can be cancelled any time before shipping. Once you receive a shipping confirmation, cancellation is no longer possible. Approved cancellations will be refunded in full to your original payment method.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods, depending on your region.
Q: Is my payment information secure?
A: Absolutely. We use trusted, encrypted payment gateways to ensure your data is protected.
Q: Can I get styling advice for MASSINI pieces?
A: Yes! Follow us on Instagram and sign up for our newsletter to get styling tips, outfit inspiration, and exclusive fashion content.
Q: Do you launch new collections often?
A: Yes. We regularly release fresh styles to keep your wardrobe bold, elegant, and up to date with the latest fashion trends.
For any enquiries, we’re available for you via WhatsApp: HERE
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